Política de reembolso

RETURNS AND REFUNDS POLICY

This policy applies to purchases made from Wood Space, operated by HIGH COMPANY LTDA (CNPJ 22.595.488/0001-80), Rua Arthur Czartoryski 510, Edif. Antonia Mancini Loja, Jardim da Penha, Vitória, ES 29060-370, Brazil.

RETURN WINDOW
You may request a return within 30 days after the date your order is delivered. This commercial policy does not limit any mandatory statutory consumer rights.

HOW TO START A RETURN
Before sending any item, email contact@woodspace.com with your order number and the reason for the request. We will review the request and send the return instructions and the applicable return address. Items sent without prior authorization may not be accepted.

RETURN CONDITIONS
To be eligible, an item must be returned in its original condition and packaging, with proof of purchase. We may refuse a return that does not meet these conditions, subject to applicable consumer law.

RETURN SHIPPING
For a change-of-mind return, the customer is responsible for return shipping and any carrier charges. If the item is defective, damaged, or different from what was ordered, contact us immediately. Where the claim is confirmed, Wood Space will provide an appropriate remedy and cover any required return cost as applicable by law.

CANCELLATIONS
You may request cancellation before your order begins processing. Once processing or dispatch begins, cancellation may no longer be possible and the return procedure will apply.

REFUNDS
After an approved return is received and inspected, we will email the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. Shipping charges and duties are non-refundable unless required by law or the return is due to our error.

EUROPEAN UNION CUSTOMERS
For eligible orders delivered in the European Union, statutory withdrawal rights apply. You may notify us within 14 days after delivery, subject to legal exceptions.