Política de frete

SHIPPING POLICY

This policy applies to purchases made from Wood Space, operated by HIGH COMPANY LTDA (CNPJ 22.595.488/0001-80), Rua Arthur Czartoryski 510, Edif. Antonia Mancini Loja, Jardim da Penha, Vitória, ES 29060-370, Brazil. Available fulfillment and delivery options are shown at checkout for the delivery address.

SHIPPING TO GERMANY
For delivery addresses in Germany, the options shown at checkout are:
• DHL Standard — free shipping; estimated delivery in 3–5 business days.
• DHL Express — €2.50; estimated delivery in 1–2 business days.

For other destinations, available shipping methods, costs, and delivery estimates are shown at checkout and may vary by delivery address.

ORDER PROCESSING AND TRACKING
Orders are processed after payment confirmation. Once an order is dispatched, tracking information is sent to the email address used at checkout. Carrier scans may take time to appear.

DUTIES AND TAXES
Unless checkout states otherwise, the recipient is responsible for any import duties, taxes, customs charges, or local fees imposed by the destination country.

ADDRESS CHANGES
Customers are responsible for providing a complete and accurate delivery address. Contact us at contact@woodspace.com as soon as possible if an address needs correction. We cannot guarantee changes after dispatch. Costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

DELAYS, LOSS, AND DAMAGE
Carrier and customs delays can occur outside our control. If tracking shows an unusual delay, loss, or damage, contact us promptly at contact@woodspace.com so we can investigate with the carrier. For a damaged package, keep the packaging and send clear photos.